1. Order Processing
Orders are processed once payment is confirmed.
Live plants are given extra care in packaging to ensure safe arrival.
2. Shipping Methods
We partner with trusted courier services to ensure safe and reliable delivery.
Delivery timelines may vary depending on the destination, weather, and courier operations.
3. Shipping Charges
Shipping charges are calculated at checkout based on order value, delivery location, and product weight/size.
Free shipping may be available on orders above a certain amount (when applicable).
4. Packaging & Handling
Plants are packaged carefully to minimize stress during transit.
Pots and accessories are securely wrapped to prevent damage.
Despite our best efforts, minor variations may occur due to transit conditions.
5. Delivery Issues
Podha is not responsible for delivery delays caused by courier partners, weather, or unforeseen circumstances.
If delivery fails due to incorrect or incomplete address details provided by the customer, reshipping costs will be the customer’s responsibility.
If your order arrives damaged, please contact us promptly with photos of the package and product.
6. Restrictions
We currently ship within [Insert Regions/Country].
Certain plants may not be deliverable to specific regions due to agricultural or courier restrictions.
7. Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS.
You can monitor the delivery status using the provided tracking link.
